Sr. Implementation Specialist - US/Canada Technology
Company: Marriott
Location: Lansing
Posted on: April 28, 2024
|
|
Job Description:
Job Number 24026127
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue,
Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
This critical role is responsible for providing on-site property
installation and support services for new openings and conversions,
both operational and technical. In this position, you'll travel
extensively to a wide array of brands and cities and be a key
contributor to a successful and on-time opening of the hotel.
CANDIDATE PROFILE
Experience and Experience
--- 3+ years' Information Technology experience that includes
installation or support of hotel infrastructure (servers, LAN/WAN)
and operating systems
--- BS/BA degree or equivalent training and experience
--- Ability to travel (-40%); generally within the continental
United States
--- Home office must be based in a major US market and be 75 within
miles of a major metropolitan airport
Attributes and Preferred Skills
--- User knowledge of Marriott property-based systems
--- PMI Certification
--- ITIL Certification
--- Agile/scrum experience
--- Ability to work independently with minimal supervision
--- Experience in leading teams; including problem resolution,
negotiation and conflict management skills
--- Excellent organizational and communication skills
--- Excellent verbal and written communication skills
--- Hotel operations experience
--- Strong interpersonal/relationship management abilities
CORE WORK ACTIVITIES
--- Travels extensively to provide on-site installation services
(typically 2 days on property)
--- Follows the approach for on-site installations; adheres to
timelines and schedules for property activities
--- Collaborates with cross-functional onsite opening partners to
meet technology objectives and deliverables
--- Educates stakeholders on the new property opening and
conversion services and support processes
--- Validates that Global Technology standards are
established/maintained for systems in scope
--- Effectively utilizes project resources capital assets, internal
services, etc.
--- Adheres to department processes and standards for all openings,
driving customer satisfaction, while delivering projects on
time.
--- Contributes directly to process improvement of New Property
Openings.
--- Contributes to project and related training documentation and
other relevant materials
--- Contributes to the technology installation and operational
readiness for high profile opening/acquisition/conversion
projects
--- Documents core practices and processes to maximize efficiencies
and ensure consistent work cycles that help to engage key
constituents.
--- Surfaces and socializes relevant metrics to influence the PSS
openings/conversion objectives and drive process improvement
Managing Execution
--- Manages communications with all key stakeholders throughout the
implementation process
--- Executes the stage/configure/install server and workstation
hardware and software for property-based systems
--- Tests property-based systems for full functionality
--- Identifies training needs/opportunities and manages
delivery
--- Coordinates with various internal groups to solve complex
business and technical requests
Managing Work, Projects, and Policies
--- Coordinates and implements work and projects as assigned.
--- Complies with Federal and State laws applying to
procedures.
--- Generates and provides accurate and timely results in the form
of reports, presentations, etc.
--- Analyzes information and evaluates results to choose the best
solution and solve problems.
--- Manages the flow of questions and directs questions.
Supporting Operations
--- Works with team to put sustainable work processes and systems
in place that support the execution of the strategy.
--- Establishes and maintains complete and up-to-date information
to ensure accurate reporting.
--- Represents team in resolving situations.
--- Maintains and manages inventory and service operations.
Additional Responsibilities
--- Informs, updates, and provides information to supervisors,
co-workers, and subordinates by telephone, in written form, e-mail,
or in person in a timely manner.
--- Attends and participates in all relevant meetings.
--- Presents ideas, expectations and information in a concise,
organized manner.
--- Uses problem solving methodology for decision making and follow
up.
--- Maintains positive working relations with internal customers
and department managers.
--- Manages time effectively and conducts activities in an
organized manner.
--- Performs other reasonable duties as assigned by manager.
California Applicants Only : The salary range for this position is
$66,560.00 to $134,991.00 annually.
Colorado Applicants Only : The salary range for this position is
$63,150.00 to $122,722.00 annually.
Hawaii Applicants Only: The salary range for this position is
$76,410.00 to $134,991.00 annually.
New York Applicants Only: The salary range for this position is
$63,150.00 to $134,991.00 annually.
Washington Applicants Only: The salary range for this position is
$67,724.80 to $134,991.00 annually. In addition to the annual
salary, the position will be eligible to receive an annual bonus.
Employees will accrue 0.04616 PTO balance for every hour worked and
eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health
care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance,
adoption expense reimbursements, paid parental leave, educational
assistance, 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and
childcare discounts. Benefits are subject to terms and conditions,
which may include rules regarding eligibility, enrollment, waiting
period, contribution, benefit limits, election changes, benefit
exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables
associates to Be connected. Headquarters-based positions are
considered hybrid, for candidates within a commuting distance to
Bethesda, MD; candidates outside of commuting distance to Bethesda,
MD will be considered for Remote positions.
The application deadline for this position is 77 days after the
date of this posting, 2/15/2024.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Marriott International is the world's largest hotel company, with
more brands, more hotels and more opportunities for associates to
grow and succeed. Be where you can do your best work,--- begin your
purpose, belong to an amazing global--- team, and become the best
version of you.
Keywords: Marriott, East Lansing , Sr. Implementation Specialist - US/Canada Technology, IT / Software / Systems , Lansing, Michigan
Click
here to apply!
|