Workforce Management Manager
Company: VirtualVocations
Location: Kalamazoo
Posted on: October 18, 2024
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Job Description:
A company is looking for a Manager, Workforce Management to lead
and optimize workforce strategies and processes.
Key Responsibilities
Forecast call volume demand and manage staff scheduling based on
analysis of historical and anticipated volume
Develop and execute a long-term workforce management strategy,
including systems, tooling, and process development
Monitor real-time contact volume and staffing requirements,
reporting on core performance indicators to senior management
Required Qualifications
Bachelor's degree in business, Organizational Leadership, or
related field, or a minimum of four years of experience in lieu of
a degree
5+ years of experience in resource/workforce management and
operations in a sales delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling required
Keywords: VirtualVocations, East Lansing , Workforce Management Manager, Executive , Kalamazoo, Michigan
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