Workforce Management Manager
Company: VirtualVocations
Location: Kalamazoo
Posted on: October 20, 2024
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Job Description:
A company is looking for a Manager, Workforce Management.
Key Responsibilities
Develop and execute workforce management strategy and processes
Forecast call volume demand and optimize staffing schedules
Manage and develop a team of workforce analysts and
coordinators
Required Qualifications
Bachelor's degree in business, Organizational Leadership, or
related field, or 4+ years of experience in lieu of a degree
5+ years of experience in resource/workforce management in a sales
delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling
Keywords: VirtualVocations, East Lansing , Workforce Management Manager, Executive , Kalamazoo, Michigan
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