Customer Service Representative

Company: XPO
Location: Ann Arbor
Posted on: October 23, 2024

Job Description:

What you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications:

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:
  • Transportation experience
  • Excellent verbal and written communication skills About the Customer Service Representative jobPay, benefits and more:
    • Full health insurance benefits on day one
    • Life and disability insurance
    • Earn up to 13 days PTO your first year
    • 9 paid company holidays
    • 401(k) option with company match
    • Education assistance What you'll do on a typical day:
      • Order stock and any immediate part needs and reconcile special order parts
      • Conduct inventory process such as cycle counts, reconcile and control
      • Assist mechanics with parts and supplies for the shop and equipment
      • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing and responding to emails
      • Check parts for delivery accuracy, check-in parts and store appropriately
      • Process invoices by correcting any issues and submitting for payment as well as communicating payment updates
      • Check and reconcile reserve parts and non-moving parts on a monthly basis
      • Ensure parts room is clean and organized
      • Reconcile and address warranty items
      • Proactively identify orders that are in jeopardy of falling outside of planned events
      • Escalate issues as appropriate and notify the customer of orders that are in jeopardy of incurring assessorial costs and offer alternative solutions
      • Coordinate requests for service recovery, diversions and special handling Customer Service Representatives are required to:
        • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.
          
          

Keywords: XPO, East Lansing , Customer Service Representative, Hospitality & Tourism , Ann Arbor, Michigan