RETAIL CUSTOMER SERVICE II

Company: Ingka External
Location: Canton
Posted on: October 26, 2024

Job Description:

Job ID: 263443

Date posted: 22/10/2024
Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day
--- Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
--- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
--- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
--- Builds emotional connections through meaningful and empathetic interactions with customers.
--- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
--- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Apply now!

APPY NOW
JOB TYPE - Permanent, Part time 20-34 hrs /wk.

BENEFITS ELIGIBLE? yes
Medical, dental, vision PTO and sick time off

PAY - The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.

2 years of experience in retail sales, preferably in the home furnishing sector
Duties include: Customer resolution, processing returns & exchanges and setting up deliveries

SHIFT - Seeking open availability including weekends The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance.

BENEFITS ELIGIBLE? --IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus, perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3-5-week PTO and sick time accrual.

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
--- Generous paid time off, holiday and sick time
--- WiselyPay - get earned wages up to two days early
--- Paid parental leave (up to 16 weeks)
--- KinderCare tuition discount
--- Retirement and bonus plans
--- Co-worker discount, meal deal, and referral bonus
--- Pet insurance program
--- Education assistance and learning programs
--- Safety shoe reimbursement
--- 24/7 telehealth visits
--- Dental and vision plans
--- Medical and Rx plans (must work min. 20 hrs/wk)
--- A fun and inclusive work environment

QUALIFICATIONS
--- 1 year sales or customer service experience preferred
--- High School Diploma or equivalent

Keywords: Ingka External, East Lansing , RETAIL CUSTOMER SERVICE II, Hospitality & Tourism , Canton, Michigan