Digital Concierge Associate
Company: VirtualVocations
Location: Kalamazoo
Posted on: November 1, 2024
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Job Description:
A company is looking for a Digital Experience Concierge
Associate responsible for monitoring and responding to digital
communications from health plan members.
Key Responsibilities
Provide exceptional customer service and support to members via
multiple communication channels
Develop and edit digital replies while ensuring compliance with
HIPAA regulations
Collaborate with various teams to enhance the digital member
experience and prepare reports on utilization
Required Qualifications
Experience in customer service or a related field
Knowledge of health care procedures, protocols, and member
benefits
Ability to work in a fast-paced environment and manage multiple
tasks
Proficiency in Spanish is highly preferred
Commitment to maintaining privacy, security, and data integrity
standards
Keywords: VirtualVocations, East Lansing , Digital Concierge Associate, Hospitality & Tourism , Kalamazoo, Michigan
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