Scheduling Coordinator
Company: VirtualVocations
Location: Grand Rapids
Posted on: November 4, 2024
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Job Description:
A company is looking for a Scheduling Coordinator for the
Grypho5 Managed Protection Engineering Team.
Key Responsibilities
Manage and maintain Service Level Agreement (SLA) adherence for
service boards and engineers
Triage inbound activity and distribute service tickets to
appropriate resources
Monitor and report on performance utilization, workflow
distribution, and SLA adherence metrics
Qualifications
1-to-2 years of support desk experience
1-to-2 years of dispatch or logistics experience in a fast-paced
service environment
Experience in large-scale service delivery
Knowledge of managed protection industry and best practices
Experience with service level agreements
Keywords: VirtualVocations, East Lansing , Scheduling Coordinator, Other , Grand Rapids, Michigan
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