Customer Experience Analyst
Company: VirtualVocations
Location: Grand Rapids
Posted on: November 1, 2024
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Job Description:
A company is looking for a Customer Experience & Insights
Analyst Manager to enhance and optimize customer experiences across
products and services.
Key Responsibilities
Collect, analyze, and interpret customer data to inform business
decisions
Assist in mapping the customer journey and optimizing
touchpoints
Manage Voice of the Customer programs and translate feedback into
actionable insights
Required Qualifications
2+ years of experience in a customer experience role
Proficient with survey design, implementation, and evaluation
Experience conducting market and customer research
Proficiency in data analysis tools (e.g., Excel, Tableau, Power
BI)
Expertise with Qualtrics XM platform and XM Discover (Clarabridge
Studio)
Keywords: VirtualVocations, East Lansing , Customer Experience Analyst, Professions , Grand Rapids, Michigan
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