Festival Customer Support Agent

Company: VirtualVocations
Location: Grand Rapids
Posted on: October 26, 2024

Job Description:

A company is looking for a Festival Agent, Customer Support to assist patrons with ticketing and technical issues.

Key Responsibilities

Assist patrons with customer support processes and technical questions related to ticketing
Document customer interactions and provide feedback for product improvement
Collaborate with team members to ensure a smooth customer experience

Required Qualifications

Legal authorization to work in the United States
1 year of relevant experience in customer support or call center roles
Proficiency in Google Products and working knowledge of databases
Experience with Zendesk and Eventive or similar ticketing systems preferred

Keywords: VirtualVocations, East Lansing , Festival Customer Support Agent, Sales , Grand Rapids, Michigan

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